The IT Management Challenge
IT organizations face many challenges in their quest to effectively manage their respective computing infrastructures. Even today, after significant investment in the ITIL process, staff training and management technology, many IT support teams still struggle with how to balance what is expected of them with regard to effective IT Service Management rationalized against the ongoing incremental capital and operational costs.
In order to meet today’s business demands, the current industry protocol has mandated that one must first indoctrinate a strong position that will somehow marry those processes with a robust management platform in order to provide the lowest cost of ownership, therefore delivering the normal promise of IT and it’s verifiable value alignment between IT and the business.
While in theory those goals of marrying process and technology seem easily attaintable, and the industry press continually touting “how much better things will be,” in reality-very few organizations actually achieve measurable and sustainable results.
Getting the tools to work with the processes and vice versa is a very complex and difficult undertaking and requires a well thought out approach, strong commitment and experience, and a diligent team of experts to make it actually happen. Additionally, finding and retaining those skills required to unite the process and management technology worlds is a very daunting task.
The fact remains that highly qualified staff personnel who have the experience to understand both operations processes and their respective automation requirements are hard to find, and are difficult for many IT organizations to retain.
With those business management pressures, many companies over the last decade have looked to outsourcing, external consultancy, and other service based models to address the problem, only to find that a “one size fits all” or “project based mentality approach” did not truly serve their needs or meet their expectations. In many cases, organizations have taken back their IT management responsibilities only to find, after doing so, that they cannot locate or attract the talent required to care for their operations management process or their technology platforms.
Requirement for a New Way of Thinking
Presented with these stated needs and challenges, the IT industry requires a new approach - a new way of thinking to address how to effectively manage their IT infrastructure and not lose control of it. It is our experience that given the right talent, processes, and tools almost any IT infrastructure can remain in-sourced and still correctly leverage the staff, processes, and technology to sustain key IT services required by the business.
Syntervision manages and improves IT Operations, at a much lower cost than you'd likely expect, and we've proven it time and again.